Terms and conditions

www.relaxretreat.co.uk’s website is based in England. All content will be in English, unless otherwise stated or agreed by these terms and conditions.


By using our website "the site" you agree to these Terms and Conditions which are effective immediately from 13/01/2020. Please read them carefully and if you do not agree with them you should not continue to use or access the site and will not be able to enter into a booking via our site. You should also read the Privacy Policy and Terms of Use applicable to this site.


Acceptance of Terms:

Registration: When you register with us you must accept certain processing to enable us to activate your account.

Advertising: When you become an advertiser, you must also accept additional processing which enables us to manage your account.

Enquiring: When you make an enquiry on the site you must accept certain processing to enable us to send your enquiry. Full information about this processing is in the Privacy Policy.


  1. Use of the site - We are an advertising service only. We act as a conduit between the Customer (“Traveller”, “Customer”) and the Property Owner listing their property for rental (“Advertiser”, “Property Partner”). This site can be used by Property Partners to advertise their holiday properties to rent to potential customers and by Users and Customers to browse and contact the nominated owner/agents to make legitimate enquires for their personal holiday or vacation use. Any other use is expressly prohibited.

  2. For both Users and Advertisers, we grant a license to access and use our site which can be withdrawn by us at any time in our absolute discretion, as a result of any type of misuse or if we feel the User or Advertiser’s presence is not conducive to the spirit of our website.

  3. We do not take a direct part in any of the rental transactions or contract between the Parties. All parties involved in the rental transactions must be eligible in their own right to form a legal, binding agreement. We are not liable for the ability or failure of Advertisers or Users to fulfil any rental agreement and we are not liable for any losses or damages that may occur as a result.

  4. Unlawful use or any activity that may be deemed as negatively affecting the site, its performance or function, its computer systems, networks, users and advertisers is strictly prohibited. We will not incur damages or costs in connection with any breach of these terms and conditions and we reserve the right to bring legal action against any party involved in (but not restricted to) the following activities, and you MUST NOT:

  5. Copy, reproduce or transmit site content, in part or in full or alter site content to create secondary works or use any process to monitor or copy the site database; attempt to access web servers and web pages other than normal site usage; maliciously use the site, upload viruses or any computer process with the intent to impair the normal running of the site; use any framing technique, border or site mirror to display or reproduce any part or portion of our website on any other website; alter the content of this site by translation into any other language (including computer code); reverse engineer any part of this site; sell, attempt to sell or license any part of this site; display or transmit any material which is unlawful or libellous or may be considered inappropriate or offensive to any other party.

  6. In addition you must not; make false, fraudulent or misleading enquiries, statements or bookings; send unsolicited email to advertisers, the site or any email address connected to it; engage in any activity which infringes our, our users or third-party copyright; publish any material which does not comply with these terms and conditions.

  7. Problems with adverts or User communications can be reported by emailing us at hello@relaxretreat.co.uk If you experience any other type of misuse or have any cause for concern then please contact us and we will do our best to deal with the difficulty.

  8. Copyright Notice - the site and its contents are protected by copyright and database rights. The terms “Relaxretreat”, “Relaxretreat.co.uk” and associated logos are copyright of www.relaxretreat.co.uk. Any reproduction of our intellectual property is strictly prohibited without express, written permission.

  9. All images (excluding advertisers own individual images, descriptions and property details) are licensed to Relaxretreat.co.uk. Copying and downloading these images for business or any other use personal or not is strictly prohibited. You may download, view and print hard copies of advertiser’s property details and site information for your own personal non-commercial use.

  10. Property Listings & Adverts – Advertisers, Suppliers and Property Partners must ensure that they own the copyright of all material published on this site or have been authorised by the actual owner to use it. By using our service and website, owners declare their ownership of the copyright of text and images used on their adverts and property listings. www.relaxretreat.co.uk will not be held liable for any infringements, costs, losses or liability incurred due to any breach of copyright by Advertisers.

  11. By accepting these terms and conditions and posting a listing on the site, you automatically grant us a free license to publish the material, in whole or in part, including text and images in order to display your advert on the site and to allow it to be used by us, for online and offline promotion and advertising. You agree that you will not seek any fee or compensation for use of these images or descriptions now or in the future.

  12. Advertisers Responsibility and Liability - You must be the Owner, be an authorised Agent of the owner or otherwise have permission to advertise the property on our website. It is your responsibility to ensure the suitability, legality and safety of the advertised property.

  13. You agree that we are providing an advertising and information service only and that we cannot mediate in any disputes. We are not party to any direct rental transaction/s and we are not responsible for the quality, safety, legality or security of any advertised property. Nor are we responsible for the ability of members to pay for a property or to rent a property, or responsible for any loss or damage to the property by the Customer/ Traveller.

  14. At all times, you agree to indemnify us from any legal action involving, but not restricted to, the following; non-payment for holiday lets, fraud relating to payments, bogus, malicious or fake bookings, deposit, damages or loss or destruction disputes; all User and account holder login information should be kept safe and we take no responsibility for any unauthorised use.

  15. As we are an English owned and operated website and you agree to write any property advert descriptions in English. You may add translations using other languages – but the main description must be written in the English language.

  16. You agree at all time to provide true and accurate descriptions of the property and its facilities. These should be as representative as possible as to the actual condition, location, situation to local amenities etc. Any reviews, photo images and/ or videos of the property which should not appear misleading in any way and should relate only to your property being offered for rental. You agree not to upload or use any material that may be considered offensive, indecent, obscene or in breach of any other persons intellectual or personal rights.

  17. It is your sole responsibility to keep your property advert and your membership account up to date, including hire prices, availability and main contact details.

  18. It is your responsibility to check the identity and legitimacy of any person making contact with you via the site.

  19. Any personal information you collect whilst using the site is covered under European regulations known as the GDPR and you must lawfully process it under the provision of the GDPR. If you are processing from outside of the GDPR's coverage, then you must ensure that you process any personal information or data within your own county’s respective data protection regulations.

  20. Advertising of more than one property or any property other than the main listed property is strictly prohibited on a single listing.

  21. For security reasons you may not use any email address, Social Media ‘handle’ or account name, telephone number or any other identifiable contact information on any property advert. Should any direct contact information be discovered in the advert or listing, then the listing/ advert shall be immediately taken down. You may add a link only in the dedicated link section of your listing. This link must only point to your own personal property website and the linked site must display the same property as you are advertising with us.

  22. We do not allow hyperlinks in description text and these will be removed immediately.

  23. We do not allow links to your property on any competitor’s websites and these links or references will be removed immediately. Links to any other website, products or services are strictly prohibited.

  24. Your property should have no defects that would make it unfit for normal use. The accommodation must be clean and in good condition with everything in working order before the Customer/ Traveller arrives to use the facilities.

  25. The Customer/ Traveller and anyone in their Party, should be allowed peaceful occupation of the property during their stay, and should not be troubled, alarmed, worried or frightened by any disturbance of any kind. Property Owners may not enter the property without express permission or request from the Customer/ Traveller once they take up occupation of the property for their stay.

  26. Property Owners, Managers or Agents alone provide the information required for their listing on the Website. As stated, this is to be accurate at all times and updated whenever anything in the listing changes including rental rates, availability and listing. It is the responsibility of Property Owners, Managers and Agents to provide RelaxRetreat with current rates, availability and “icalendar link” information. Great care should be taken to ensure that the service to the accommodation guests is as described.

  27. It is the Property Owners responsibility to have in place and maintain the relevant insurance for the activity of property rental by third parties. Copy evidence of such insurance cover may be requested by Relaxretreat.

  28. Relax Retreat can remove a listing at any time if the property owner does not fulfil their obligations to pay their invoices on time, or if the property or service is not as described or if there are repeated complaints from Customers regarding the service provided to them.

  29. Any payments made via our Payment Processor (ie Stripe or Paypal) from our Customers will be made available for the Property Owner to withdraw from Relaxretreat. The amount available will be net of the membership/ transaction fee already deducted, provided there is full payment from the Customer upfront. The Property Owner may choose to have a full payment, partial payment (deposit) or pay on arrival options added to their account.

  30. All payments are enabled via our “Woocomerce Marketplace” plugin. If the guest pays on arrival Relax Retreat will send an invoice to the property on the day of check-in payable within 7 (seven) days.

  31. Commission payable by the Property Owners or Agents will be negotiated on a case-by-case basis but our introductory offer will be 10% (ten percent) payable in GBP based on the total value of the booking, plus any transaction fees applicable (Paypal currently 3%) and any conversion fees payable by the Property Owner. The Property Owner is responsible for covering any currency transaction or conversion fees.

  32. Customer/ Traveller/ Site User Responsibility - it is the responsibility of the User/ Customer to verify any information that you may obtain from this website before acting upon it or making a booking. It is your responsibility to make satisfactory checks against a person’s identity or actual ownership of the property prior to entering into any rental agreement. Direct booking arrangements are expressly forbidden, and we advise you not to make any part payments or third-party payments or cash transactions of any kind.

  33. Included in the quoted price shown on the website is the accommodation, as confirmed on your confirmation/invoice for the people named on the booking form for the specified property. This includes local taxes, gas, water, electricity, water and service charges, plus cleaning before and after your stay UNLESS specifically excluded or any additional charge is applied and confirmed with you before your stay begins.

  34. Bed linen, towels and tea towels should be included for all guests. (You must provide your own beach / poolside towels as well as usual items such as clothing, footwear, toiletries and pool/ beach towel).

  35. Not included in the quoted price are Air tickets and travel costs, Travel or health insurance, transportation or transfer to and from your accommodation, personal health and hygiene items, spending money, food and drink, excursions or any other items or things which are your own usual responsibility or any service or item which may be provided but chargeable as extras and detailed in the Property Description on the website.

  36. Payments - payments can be made by Debit or Credit Card (Visa or Mastercard), payments will be processed via Inteletravel.com operating as a Travel Agency. Relax Retreat operates as an Independent Travel Agent on behalf of Inteletravel.

  37. Cancellations - under law (Consumer Contract Regulations) you have the right to a “cooling off” period of up to and including 14 days from when you first make your booking. However, this does not apply if the goods or services you purchase are “to supply Bespoke Needs” or are “Time Limited” (such as with concert or event tickets or hotel accommodation). As such, any cancellations or refunds must be made in accordance with the specification of the Property owner and as shown in their listing. Relaxretreat have no liability for any cancellations or refunds, as your booking and contract will be directly between you and the Property Owner.

  38. Our Responsibility and Liability -  we do not check the identity of site Users, Customers, Property Owners or Advertisers. We advise all parties to make their own reasonable checks prior to entering any rental agreements or bookings. None of the information on our website is intended to and cannot be inferred to be actual advice or personal recommendation which you should rely on. It is your responsibility to satisfy yourself that the particular transaction and booking is suitable for your needs.

  39. We are not liable for the ability or failure of advertisers or users to fulfil any rental agreement and we are not liable for any losses or damages that occur as a result.

  40. Advertising content (including text, images, videos, guestbook comments, prices and availability dates) is provided by the owner or agent of the property and it is their sole responsibility to ensure that this information is accurate, not misleading and kept up to date. We are not responsible for user contributed content and we are not liable for any losses are damages which occur due to inaccurate information.

  41. We check all adverts on publication and they are published in good faith. Once adverts are published, we use various techniques to ensure the integrity of adverts. In the event that you experience any problems with adverts or advertisers please email us and let us know.

  42. We will make reasonable efforts to contact Advertisers in the event of problems with any placed advert. However, we reserve the right to immediately suspend or cancel adverts that we feel are ambiguous, do not seem genuine or otherwise have content that gives us cause for concern.

  43. We will, to the best of our efforts ensure the website is available at all times, but we cannot guarantee an uninterrupted or problem free service. In line with good online practice we will endeavour to keep the site error and virus free, but this cannot be guaranteed. We reserve the right to take the site off-line without prior notice for essential maintenance and upgrades. Any such operations will be carried out with a view to minimising disruption to Users and to improve our service.

  44. We reserve the right to modify or remove adverts in part or in full, for any reason and without prior notice and we will not be liable for any costs, damages or loss of earnings that incur as a result.

  45. We reserve the right to change, delete, add and re-order images to achieve best results and to facilitate advert approval.

  46. We reserve the right to change, suspend or terminate any part of the site due to technical, commercial or legal reasons and we will not be liable for any costs, damages or loss of earnings that incur as a result

  47. We reserve the right to hold, restrict access or terminate accounts due to improper usage, incorrect, incomplete or outdated information, or if after verifying complaints of misrepresentation, or any other activity which breaches these terms and conditions.

  48. We reserve the right to make changes to these terms and conditions at any time, without warning and with immediate effect. Any changes will be posted to the news section of the site but will become effective at the time of change. Advertisers who do not agree to the new terms and conditions are bound by the version of the terms and conditions effective at commencement of their current advert.

  49. We may link to external third-party sites, but we cannot be held responsible for the content or practices of those sites. You should satisfy yourself before visiting any external sites via our links and check their own particular Ts&Cs or Privacy Policy.

  50. We will not be liable for negligence, breach of contract, misrepresentation or otherwise, for any direct or indirect consequential damage suffered by you as a result of your use of our website.

  51. Failure of Service & Force Majeure - Failures of our service may be outside of our control, and include but are not restricted to; war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, Natural disasters (earthquakes, hurricanes, floods), fire and all similar events outside our control, other major upheaval, performance failures of parties outside the control of the contracting party (e.g. disruptions in services provided by telecommunications or utility providers). In such circumstances we cannot accept liability or pay any compensation in respect of this. Where interruptions occur due to forces outside of our control, we cannot be held liable for any damage, loss of income, enquiries or bookings. Under no circumstances will our liability exceed the value of any advertising fee received or rental payment made. You are highly recommended to take out personal travel insurance and to ensure such events are covered for your benefit.

  52. Communications from us - if you have opted in to receive 'Marketing emails' you may receive marketing emails from us from time to time. If you do not want to receive further marketing emails use the opt-out link found at the bottom of our communications. Please refer to our separate Privacy Policy for further details of how we process, store or use your data.

  53. Site Code of Conduct - whether you are a Customer, a Property Owner or Agent, we want this site to work for you.  For this reason, we have set out some basic guidelines below that we ask you to follow for everyone’s benefit.

  54. Customers/ Travellers - We want you to have a great experience to remember at your chosen property. There is one basic rule and that is to respect the property as if it were your own. Sensible and considerate behaviour is expected both within the property itself and towards the neighbours at all times. At the end of your stay please leave the place clean, tidy and with everything in place as you found it.

  55. If accidental damage does occur, please remember that you may be liable, and you should inform the Owner/Agent at your earliest opportunity to explain what has happened. Some properties charge a damages deposit and it is your responsibility to deal with any claims against you in respect of damages. We suggest taking photos and/ or video of the property upon arrival and when leaving. This will be helpful in case any dispute occurs.

  56. Neither the Customer or the Owner should make any modifications to the property, its furniture or equipment during the Customer’s stay, with the exception of replacing existing equipment which may be out of order and would be replaced or repaired for the Customer’s benefit - unless mutually agreed by both parties in advance.

  57. All property adverts have a feedback/ review function which can be used to report any gross inaccuracies, fraudulent content or content which breaches our terms and conditions.  We take seriously any repeated complaints about properties or their owners. We will endeavour to contact the owner of raising any concerns, but we cannot adjudicate in the event of any dispute or complaints. However, in the event of repeatedly bad service or experiences we can enforce the suspension or removal of the property and the advertiser from our website.

  58. Your Accommodation - we have gone to great lengths to insist that the descriptions of properties are faithful and honest. Please note that the properties are privately owned and furnished to the property owner´s individual tastes. For this reason, standards do vary, and we cannot guarantee that this will be to your taste.

  59. Arrival and Departure times - these should be shown in the property description. It is your responsibility to make the appropriate arrangements to obtain keys and any familiarisation of the property. If you wish to request a late check out or early check in time you can raise this with the Advertiser directly. 

  60. Privacy - It is envisaged and expected that your booking is an exclusive use of the property, free of any interference unless otherwise indicated. Complete privacy is a different issue. In some properties, places like balconies, terraces and pools may be overlooked to some extent and if complete privacy is important please check the listing descriptions that there is a suitable property that meets this specific requirement.

  61. Force Majeure - In relation to our booking Terms & Conditions, "force majeure" refers any event which neither Direct Villa Holidays or the property owner, could not, even with all due care, foresee or avoid. Such events may where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.

  62. Cots and highchairs, fold away beds etc., - if you require such items then you should check with the Property owner directly if these are available.

  63. Fans & Air Conditioning – you should check with the Advertiser if such are available for your comfort, especially during high and peak temperature periods.

  64. Customers with Disability or Mobility issues - we cannot guarantee that all will be suitable for you due to possible access and layout limitations. Please ensure that you enquire about the suitability of your chosen property directly with the Advertiser before booking, if a member of your party has any disability or personal restrictions.

  65. Pets or Guide Dogs – this is a matter between you and the Property Owner. Please remember that some countries do not have the same rights to use Support or Assistance Dogs as in the UK.

  66. Local Taxes and Charges - any local or newly imposed Government Taxes or charges and which may be payable locally are your responsibility.

  67. Property Locations - Google can give you snapshots of the property and its location. However, new and updated Satellite images are being uploaded by Google on a regular basis which sometimes results in the off-centring of images and in some cases may have been taken several years ago. As a result, the property and the immediate area around the property may have altered significantly. Google Images are for your reference only and we accept no responsibility for any inaccuracies.

  68. Cultural Awareness – there is an old expression “when in Rome do as the Romans do”. Please remember that certain behaviours, lifestyles and activity/ modes of dress you enjoy in your own country, may not be acceptable in other countries. Please take time to make yourself aware of your destinations “dos and Don’ts” before you travel.

  69. Complaints Procedure - if you have a complaint about our website or your transaction with a Customer / User or Property Owner/ manager then you should contact us as soon as possible, in order for us to investigate. Whilst we cannot arbitrate in an individual complaint, there are a range of options available to us in relation to conduct of a User of the Website, and we will endeavour to resolve your complaint satisfactorily within 14 days of it being raised.

  70. Entire Agreement – these terms and conditions constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

  71. Each party acknowledges that in entering into this agreement it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

  72. Nothing in these terms shall limit or exclude any liability for Personal Injury or Fraud or any other liability which is not possible to exclude under English Law.

  73. No variation of these terms and conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

  74. These Terms and Conditions are personal to the parties and neither party shall assign, transfer, mortgage, charge, sell, subcontract or declare a trust over or deal in any other manner with any of its rights and obligations under this agreement.

  75. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

  76. If any provision or part-provision of these Terms and Conditions are or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.

  77. Any notice or other communication given to a party under or in connection with these Terms and Conditions shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email.

  78. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 17.1; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by fax or email, one Business Day after transmission.

  79. This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution. For the purposes of this clause, "writing" shall not include e-mail.

  80. No one other than a party to these Terms, their successors and permitted assignees, shall have any right to enforce any of its terms.

  81. These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  82. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with These Terms & Conditions or their subject matter or formation (including non-contractual disputes or claims).

  83. These Terms and Conditions have been entered into on the date of first visiting the website or receipt by post in written format.